Privacy policy.

Last updated: 17 July 2026

Australian Trade Floors Pty Ltd (ABN 95 700 350 465) — "we", "us", "our" — is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it secure.

Who we are

Australian Trade Floors is a family-run flooring business based at Unit 11/13 Jusfrute Drive, West Gosford NSW 2250. We supply and install flooring, floor preparation, and epoxy & coatings across the NSW Central Coast, Newcastle, Lake Macquarie, Hunter Valley and Sydney North.

Information we collect

We collect personal information that is reasonably necessary to quote for and carry out our work, respond to your enquiries, and run our business. This may include:

• Your name;
• Your email address and phone number;
• Your address or job-site location;
• Details about your project — room sizes, product preferences, and any photos you choose to share;
• Any other information you provide when you contact us, request a quote, or complete a form.

Advertising & social media forms

If you respond to one of our ads or complete a lead form on a platform such as Facebook or Instagram, we receive the contact details and answers you submit so we can follow up with a quote or information. Your use of those platforms is also subject to the privacy policy of the relevant platform.

Website information

When you visit our website, our hosting provider's servers may automatically record standard technical information such as your IP address, browser type, and the pages you view. We use this to understand how our site is used and to keep it secure.

How we use your information

• Prepare and provide quotes and estimates;
• Arrange and carry out site checks, supply and installation;
• Respond to your enquiries and provide customer service;
• Send you information about our products, services and promotions where you've asked us to or would reasonably expect us to;
• Manage payments, warranties and our business records;
• Meet our legal and regulatory obligations.

Disclosure of your information

We do not sell or rent your personal information, and we won't share it with unrelated third parties for their own marketing.

We may share your information with trusted parties who help us run our business — such as our installers and subcontractors, suppliers, accounting and job-management software providers, and payment processors — and only to the extent needed to provide our services to you. We may also disclose information where required or authorised by law.

Storage & security

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Information is held in secure business systems, with access limited to those who need it. Where we no longer need your information and aren't required by law to keep it, we take reasonable steps to destroy or de-identify it.

Access & correction

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it's inaccurate, out of date or incomplete. Contact us using the details below and we'll respond within a reasonable time.

Marketing & opting out

If you no longer wish to receive marketing communications from us, you can opt out at any time by contacting us, or by using the unsubscribe option in any marketing email.

Complaints

If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the "last updated" date shown above.